Overview A small subset of users have reported that external recipients are receiving strange characters in messages from Swinerton. It is believed that the outbound message encoding setting in Outlook may be to blame. However, due to the limited number of impacted users, it is advised to manually adjust this setting on a per-user basis, as needed. Process 1. From within Outlook, click File then Options 2. Click Advanced then scroll down to ‘International Options’ 3. Check the box for “Automatically select encoding for outgoing messages” and set the ‘Preferred encoding for outgoing messages’ to Unicode (UTF-8) 4. Click Ok and restart Outlook

Overview With the move to Office 365 Online we are also migrating distribution lists into “Office 365 Groups” – The groups function much like a classic distribution list but with many more features. One of the new features is managing the group directly from Outlook. Follow the below steps to manage an existing Office 365 Group.     IMPORTANT: You must be an Owner of the group to make changes     Process 1.    From within Outlook, find and expand ‘Groups’ (located on the left side below all the inbox folders) 2.    Find and click on the group you’d like to manage (in this example I'm using a "Test Sandbox" group) 3.    Once the group is selected you’ll see a ‘Group Settings’ button at the top of Outlook 4.    Select it then click ‘Edit Group’ to open the editor window 5.    From here you can manage the group – you can add/remove owner status, add/remove members, change groups settings, and even delete the group (so be careful!) 6.    Once you’re finished making changes click ‘Ok’ to save them

Overview:  The Teams Outlook Add-in automatically gets disabled if it is deemed “slow” by Outlook. If disabled, it would look like this:     The Add-in would just need to be reenabled to see the icon again:      Troubleshooting Steps:  1. Navigate to the top left and click on “File”     2. On the bottom left click on “options”    3. A window will appear. Click on “Add-ins”    4. Navigate to the section labeled “Disabled Application Add-ins”. Click on “Microsoft Teams Meeting Addin…”. Click on the Drop Down on the “Manage” section and click select “Disabled Items”. Then press Go  5. Click on “Addin…” to highlight it. Then Click on Enable:    6. Another window will appear. Select the box with “Microsoft Teams Meeting…” and press OK.    7. Reload Outlook and navigate to the Calendars section on the bottom left:    8. The Outlook Add-in should appear 

Created by Peter Dederko 2024 01 25 Objective Microsoft has enabled a new feature in Microsoft Edge where it will display Microsoft Outlook in the right pane of the browser. According to Microsoft, this allows you to easily access, read, and reply to your Outlook email.  This only works if Microsoft Edge is set as your default browser in Outlook, and if Automatically open Outlook email context in the side pane, toggle, is enabled. How to stop email from auto-opening in Microsoft Edge? Open Microsoft Edge Select the Gear icon at the bottom right of the sidebar. Under App and notification settings, select Outlook. Turn off the Automatically open Outlook email context in the side pane, toggle. Outlook will no longer appear in the right-pane of Microsoft Edge.  Can I enable/disable this feature when I want? Yes, you can enable/disable Outlook displaying in the right pane as you wish.  Open Microsoft Edge Select the Outlook icon from the upper-right sidebar to add, or remove, Outlook. For additional assistance, please submit a ticket with the Service Desk, or send an email to techsupport@swinerton.com Reference: Web links from Outlook emails and Teams chats open in Microsoft Edge - Microsoft Support