__________ Introduction Occasionally the Construct Project Management mobile app can appear to be missing records or items that you had previously entered, or is not reflecting the same items that CMiC on the web does. This can be due to local data caching within the app on your device. By clearing this data and allowing the app to sync with the server once more the data should be restored. Note: Any items have been created on the device but have not successfully synched over to CMiC on the web WILL BE LOST when performing these actions. Note: If you have logged into your job in the mobile app for the first time and the data is missing, it may be related to your roles not being set properly in the project. You'll want to open CMiC on the web, then follow the steps HERE to make sure you are added correctly. __________ Steps 1. Tap on your name in the springboard. 2. Tap on Settings. 3. Tap on Storage management. 4. Locate the job that you're experiencing issues with, then tap the trashcan icon. 5. Tap Delete on the confirmation prompt. 6. The listed job will now show 0.00 MB of data. 7. Tap back through the menus to the springboard once more. 8. Tap Logout under your name. 9. Now log back in, navigate back to your job, and the app will re-sync all current information from the server.

__________ Introduction Sometimes new Daily Journal entries in the Construct Project Management mobile app will not sync over properly, resulting in entries that do not show up in CMiC on the web. __________ Steps 1. Open CMiC Project Maintenance in your web browser. 2. Locate the project you are working on, then click the name of it to open the Project Information section. 3. Click the Defaults tab, then click Masks on the options menu 4. Go to the Journal No. line and replace the number 1 with the * character as noted below, click Save.   (When there is a number at the end of the numbering mask, it will not allow more than one Daily Journal to be created per day. The * character tells the system to create the next journal number in standard sequence (2020-05-1, 2020-05-2 and so forth).)