Helpful Tips for New Hires
BTech
BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.
- This document provides a tailored overview of essential information to help and guide a new hire to get up to speed quickly and confidently.
New Hire
BTech Service Desk Mission
Our mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of Swinerton Incorporated through the provision of timely, consistently high quality and professional IT support at every customer contact, underpinning the company’s strategic plan.
Vision
We will be the single point of contact for BTech related support and recognized as an excellent service provider by Swinerton.
Contacting the Service Desk
- The Service Desk is here to support you.
- We have various support channels available.
- To expedite a resolution to your issue, please see the below options and guidelines:
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Option 1: Call the Service Desk at 866-647-5200 (available 5am to 6pm Pacific Time)
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Option 2: Send an email to request help: techsupport@swinerton.com with the following information:
- Include the name of the person requesting assistance, if not you
- Contact information for person experiencing the issue (phone number preferred)
- A detailed summary of the issue being experienced (provide any error messages or screen shots available)
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Option 3: Submit an online request using the Support Portal.
New User Information
- Temporary login credentials will be provided to each new hire.
- You are expected to update your temporary password upon first log-in to the Swinerton network.
- Swinerton Password Requirements, 1000054163.
- Password resets can be performed via our self-service portal at https://reset.swinerton.com
- Self-Service Password Reset Instructions, 1000039519.
- All employees are required to use Multi-factor Authentication (MFA).
- We recommend using the Microsoft Authenticator app (available on Android and iOS platforms).
- Complete Multi-Factor Authentication Registration, 1000046466.
- To access Outlook, TEAMS, and network folders/drives outside of a Swinerton office/jobsite, make sure you are first connected to the Swinerton network via VPN.
- How to Connect to the VPN using the Cisco AnyConnect VPN Client (Windows), 1000049353.
- The Cisco AnyConnect Secure Mobility Client can be accessed via the taskbar or Windows menu.
- Login credentials for VPN match the Swinerton username and password used to log into your laptop.
- Additional equipment, such as a second monitor or ergonomic keyboard, may be ordered by a service request in Freshservice.
- Please include the Cost Code (Job Number + Location Number + Phase Number) in its entirety.
- Here is an example of a complete cost code format: 80283.800133.996997.
- Please provide the full shipping address and complete receiver information.
- Requests for additional software or Z drive access may be submitted via FRESH.
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NOTE: Some software or access requests require manager approval.
- This process may take up to several days, so please submit all requests as early as possible.
Submitting a Ticket
- The steps below will show you where and how to submit a Service Desk ticket.
- It will also provide best practices on how to submit detailed tickets to expedite resolution.
- Navigate to https://support.swinerton.com/support/home
- Click on the Open a ticket icon.
- You will be prompted to “Report an Issue.”
- The more detailed and descriptive the form is, the quicker and easier it will be for a Service Desk Agent to contact you and resolve the issue.
- Provide information about the issue:
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You know your issue best…
- Listed below are helpful details to include when creating a ticket:
- When did this issue begin? How long has it been going on?
- Have you submitted a ticket for this issue before?
- Have you been able to perform this function in the past?
- What were you doing when this issue began?
- Is this affecting anyone else?
- Are you at a jobsite or division office?
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One issue, one ticket…
- If you are having multiple issues, please help us by creating a ticket for each request.
- By creating multiple tickets, we can better track trends and steps taken to resolve.
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If you are unable to create a ticket…
- If you are unable to access, https://support.swinerton.com/support/home to create a ticket, you can reach our Service Desk at 866-647-5200.
- An agent will assist in addressing or routing the request appropriately during regular business hours.
- In the event you receive the Service Desk voicemail, please leave an in-depth description of your request.
- A service request will be generated, and our Service Desk team will reach out directly as soon as they are available to assist.
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Creating tickets on behalf of someone…
- We strongly encourage all users to submit tickets on their own behalf.
- Remember, you know your issue best.
- If submitting a ticket on someone else’s behalf is required, please ensure the Requester and Phone Number sections of the form are complete.
Swinerton System’s Disclaimer and Rules
- Listed below are some basic rules and steps that can be followed to ensure the physical integrity of our equipment and security of our system.
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Any computer provided by the company must be immediately returned to BTech when requested or no longer needed.
- Failure to return equipment within one week of notice will result in a replacement charge of $2,000 to $3750 to your Division or Department.
- Swinerton owns all equipment, information, data, messages, and files located on or created on any of the company’s computer systems.
- To protect the integrity of all electronically stored company information, access to Swinerton computer systems is permitted only to authorized personnel.
- Do not share your password with anyone, even with members of BTech and supervisors.
- Always keep your equipment on you in a proper carrying case or in a secure location when in the field or at home.
- Do not leave computers or other equipment in your car or anywhere else where it could be accessed, tampered with, damaged, or stolen.
- Always keep your equipment in a temperature-controlled environment.
- Extreme cold or heat can damage and warp phones, laptops, tablets, and other electronic equipment.
- The IT department will make all reasonable efforts to secure equipment as requested and authorized by management.
- Do not download or open unknown attachments from your email to your computer.
- This is a quick and easy way to get viruses or other malware.
- Software will be distributed via BTech or the Software Center application.
- If you need additional software, notify a supervisor, or create a FRESH service request.
- The use and installation of software for personal, non-business-related purposes is strictly prohibited.
- The company provides employees with Internet access to perform research and other work-related functions.
- Accessing inappropriate or illegal sites is prohibited.
- Any employee found accessing restricted sites is subject to disciplinary action including reduced access privileges and possible termination.
Cyber Security Ongoing Training
- Our Cybersecurity team posts monthly training videos to keep you aware and abreast of cybersecurity issues.
- These videos are provided as part of our ongoing efforts to minimize threats and risks to Swinerton’s network.
Cyber Security Awareness Training is required and available for completion by the end of each month.
- To complete the web training, log into Workday and access the training from Tasks “Awaiting Your Action” on your Workday dashboard.
Cyber Security web training is provided by Ninjio.
- These short videos are based on real-life scenarios of significant hacks and data breaches.
- With celebrity guest stars such as Jon Lovitz, Laticia (Lee) Rolle, Robert Davi, and Tia Carrere.
Each course provides “Teachable Takeaways” and requires the viewer to successfully complete a learning assessment to confirm understanding.
