LogicMonitor Alerts and Remediation Procedures BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. LogicMonitor Information How to Check the Server Room Temperature and Humidity using LogicMonitor, 1000060873. Overview The Threshold for an Orange Alert is when the temperature reaches 87-89.9°F. The Threshold for an Red Alert is when the temperature reaches 90°F or greater. Server Room or IDF Closet Orange Alert Open a ticket in Freshservice (need to define ticket template). Send an email to Timothy Lehman, Scott Rose, Scott Stephenson, and Brandon Marrott with the location, temperature, and who you will be contacting onsite to remediate. Contact the primary site contact to have them investigate and remediate as appropriate (Check HVAC, Open Door to cool room down, add a fan etc.…).Check the Disaster Recovery (DR) Contacts, 1000060884. If no response from primary site contact, then contact the secondary contact. If no response from either the primary/secondary contact, then call the main office number. If no response from the primary/secondary or office number, then call Timothy Lehman @ 916-690-3913. If no response from Timothy Lehman then call Scott Rose. Send email update to the distro list above once you speak to the contact and how the discussion went. Red Alert Upgrade ticket in Fresh to a tracking ticket. Send an email to Timothy Lehman, Scott Rose, Scott Stephenson, and Brandon Marrott with a Cc to Jack Dettis and Kim DeYoung with the ticket number, location, temperature, ticket status and who you’ve spoken with or who you’ve been trying to get ahold of. Initiate a bridge call with Timothy Lehman, Scott Rose, Scott Stephenson, and Brandon Marrott to discuss next steps. Issue gets remediated and temperature goes below 87°F) then acknowledge the alert(s) in LogicMonitor and send a close-out email and close the Freshservice Ticket. Monitoring Schedule Weekday (Monday-Friday) 5AM-7AM PT (Service Desk) 7AM-8AM PT (Nicola Khoury) 8AM-5PM PT (Michael Burton / RJ (Robert) Murdic) 5PM-6PM PT (Scott Rose) 6PM-5AM PT (Service Desk On-Call = Check email box 10PM PT) Weekend (Saturday-Sunday)Saturday-Sunday Service Desk On-Call check for alerts at ~10AM and 4PM PT. Ticket Logging Guide Subject:<Location Name> Server Room Temperature Issue Description:Location:Current Temperature Reading:Current Status: Priority: Urgent Issue: Internal - For BTech use only Category: Infrastructure Specifics: Power Protection
