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Freshservice Template: Hardware\Software Product Overview

Modified on: Tue, Nov 12 2024 8:41 AM
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BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.
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Article Title

Name of the Hardware\Software Overview


Article Body

Swinerton logo

BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.


Information



Overview

  • Overview of the Hardware\Software.
  • Functions of the Hardware\Software.
  • Description of the Hardware\Software.


Support Information


  • Support Documentation
    • List the Knowledge Base Category(ies) for the Hardware\Software.
      • Category
        • Sub-category

  • Related Support
    • List the Knowledge Base Category(ies) related Hardware\Software.
      • Category
        • Sub-category


  • Service Level Agreement (SLA)
    • Indicate the Service Level Agreement (SLA) requirements for the specific Hardware\Software.

  • Escalation Support\Open Ticket
    • Indicate the Escalation Process, Requirements, and Path for the specific Hardware\Software.

  • Escalation Support Team
    • Indicate the Escalation Process, Requirements, and Path for the specific Hardware\Software.


Hardware\Software\Equipment Pictures


Image Information
Picture Needed




Template HTML

        <table style="width: 100%;">
          <tbody>
            <tr>
              			<td style="width: 17.8607%; vertical-align: middle; text-align: center;" rowspan="2"><img data-id="1031716887" class="fr-fic fr-dii" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTgyNTk5OCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.ykODyS5O5at6QWDVbNGtIhsaVoMD_Poo4Idgw_qdbDw" style="width: 100px;" alt="Swinerton logo"></td>

              <td style="vertical-align: middle; width: 82.0398%;">

                <h1><abbr title="Business Technology">BTech</abbr></h1>
              </td>
            </tr>
            <tr>
              <td style="vertical-align: middle; width: 82.0398%;"><a rel="noopener noreferrer" target="_blank" href="https://swinerton.sharepoint.com/:u:/r/sites/swinnet_btech/SitePages/BTech-Alerts.aspx">BTech Alerts & Notifications</a> - Check this page for the latest information on emergencies and system outages. All times are Pacific.</td>
            </tr>
            <tr>
              <td style="width: 17.8607%; text-align: center; vertical-align: middle;">
                

              </td>
              <td style="width: 82.0398%; text-align: left; vertical-align: middle;" rowspan="2">

                <p>
                  

                </p>
              </td>
            </tr>
            <tr>
              <td style="width: 17.8607%; text-align: center; vertical-align: middle;">Information</td>
            </tr>
          </tbody>
        </table>

        <p>
          

        </p>

        <p>
          

        </p>

        <h1>Overview</h1>

        <ul>
          <li>Overview of the Hardware\Software.</li>
          <li>Functions of the Hardware\Software.</li>
          <li>Description of the Hardware\Software.</li>
        </ul>

        <p>
          

        </p>

        <h1>Support Information</h1>

        <p>
          

        </p>

        <ul>
          <li><strong>Support Documentation</strong>

            <ul style="list-style-type: circle;">
              <li>List the Knowledge Base Category(ies) for the Hardware\Software.

                <ul style="list-style-type: square;">
                  <li>Category

                    <ul style="list-style-type: square;">
                      <li>Sub-category
                        

                        

                      </li>
                    </ul>
                  </li>
                </ul>
              </li>
            </ul>
          </li>
          <li style="font-weight: bold;"><strong>Related Support</strong>

            <ul style="list-style-type: circle; font-weight: initial;">
              <li>List the Knowledge Base Category(ies) related Hardware\Software.

                <ul style="list-style-type: square;">
                  <li>Category

                    <ul style="list-style-type: square;">
                      <li>Sub-category</li>
                    </ul>
                  </li>
                </ul>
              </li>
            </ul>
          </li>
        </ul>

        <p>
          

        </p>

        <ul>
          <li><strong>Service Level Agreement (SLA)</strong>

            <ul style="list-style-type: circle;">
              <li>Indicate the Service Level Agreement (SLA) requirements for the specific Hardware\Software.
                

                

              </li>
            </ul>
          </li>
          <li><strong>Escalation Support\Open Ticket</strong>

            <ul style="font-weight: initial; list-style-type: circle;">
              <li>Indicate the Escalation Process, Requirements, and Path for the specific Hardware\Software.
                

                

              </li>
            </ul>
          </li>
          <li style="font-weight: bold;"><strong>Escalation Support Team</strong>

            <ul style="font-weight: initial; list-style-type: circle;">
              <li>Indicate the Escalation Process, Requirements, and Path for the specific Hardware\Software.</li>
            </ul>
          </li>
        </ul>

        <p>
          

        </p>

        <h1>Hardware\Software\Equipment Pictures</h1>

        <h1>
          

        </h1>

        <table style="width: 650px;">
          <tbody>
            <tr>
              <td>Image Information</td>
            </tr>
            <tr>
              <td><img alt="Picture Needed" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMjM5OTg2MSwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.U36-g7cgN4nzddxzJStSxOiXnGlIpqi35ObOjU4GoPw" style="width: auto;" class="fr-fil fr-dib" data-id="1032399861"></td>
            </tr>
          </tbody>
        </table>
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