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Freshservice Template: Reference (How-to) Guide

Modified on: Tue, Nov 12 2024 8:40 AM
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BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.
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Documentation Information



  • Examples:
    • How to Access the Boomi Flow Exception Dashboard, 1000059718.
    • How to Search for an Integration Interface within the Boomi Flow Exception Dashboard, 1000059719.



Template Preview


Article Title

Title Describing How to perform steps on Hardware/Software


Article Body

Swinerton logo

BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.


Information



Overview

  • An overview of what these steps will accomplish.
  • Information when to perform these steps.


Steps to Perform

  1. Document each step of the process.
  2. Provide as much detail as possible.
  3. Include screenshots as needed
    • Highlight the important aspect of the screenshot as applicable.
      error message
      • Screenshot of the error message with optional text.


  4. Create additional Reference (How-to) guides to cover each steps needed to complete the overall process.




Template HTML

				<table style="width: 100%;">
					<tbody>
						<tr>
							<td style="width: 17.8607%; vertical-align: middle; text-align: center;" rowspan="2"><img data-id="1031716887" class="fr-fic fr-dii" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTgyNTk5OCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.ykODyS5O5at6QWDVbNGtIhsaVoMD_Poo4Idgw_qdbDw" style="width: 100px;" alt="Swinerton logo"></td>

							<td style="vertical-align: middle; width: 82.0398%;">

								<h1><abbr title="Business Technology">BTech</abbr></h1>
							</td>
						</tr>
						<tr>
							<td style="vertical-align: middle; width: 82.0398%;"><a rel="noopener noreferrer" target="_blank" href="https://swinerton.sharepoint.com/:u:/r/sites/swinnet_btech/SitePages/BTech-Alerts.aspx">BTech Alerts & Notifications</a> - Check this page for the latest information on emergencies and system outages. All times are Pacific.</td>
						</tr>
						<tr>
							<td style="width: 17.8607%; text-align: center; vertical-align: middle;">
								

							</td>
							<td style="width: 82.0398%; text-align: left; vertical-align: middle;" rowspan="2">

								<p>
									

								</p>
							</td>
						</tr>
						<tr>
							<td style="width: 17.8607%; text-align: center; vertical-align: middle;">Information</td>
						</tr>
					</tbody>
				</table>

				<p>
					

				</p>

				<p>
					

				</p>

				<h1>Overview</h1>

				<ul>
					<li>An overview of what these steps will accomplish.</li>
					<li>Information when to perform these steps.</li>
				</ul>

				<p>
					

				</p>

				<h1>Steps to Perform</h1>

				<ol style="list-style-type: lower-alpha;">
					<li>Document each step of the process.</li>
					<li>Provide as much detail as possible.</li>
					<li>Include screenshots as needed

						<ul>
							<li>Highlight the important aspect of the screenshot as applicable.

								<table style="width: 500px;">
									<tbody>
										<tr>
											<td style="text-align: center; vertical-align: middle;"><img alt="error message" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMjM5OTIzMiwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.qRAbJwUvn35uxPDLIx-AMwEZpOm7nCxM-YkBHx2lSCQ" style="width: auto;" class="fr-fil fr-dib" data-id="1032399232"></td>
										</tr>
										<tr>
											<td>

												<ul>
													<li>Screenshot of the error message with optional text.</li>
												</ul>
											</td>
										</tr>
									</tbody>
								</table>
								

								

							</li>
						</ul>
					</li>
					<li>Create additional Reference (How-to) guides to cover each steps needed to complete the overall process.</li>
				</ol>
HTML



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