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			<td style="width: 17.8607%; vertical-align: middle; text-align: center;" rowspan="2"><img data-id="1031716887" class="fr-fic fr-dii" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTgyNTk5OCwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.ykODyS5O5at6QWDVbNGtIhsaVoMD_Poo4Idgw_qdbDw" style="width: 100px;" alt="Swinerton logo"></td>
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				<h1><abbr title="Business Technology">BTech</abbr></h1>
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<a href="https://swinerton.sharepoint.com/:u:/r/sites/swinnet_btech/SitePages/BTech-Alerts.aspx" target="_blank" rel="noopener noreferrer">BTech Alerts & Notifications</a> - Check this page for the latest information on emergencies and system outages. All times are Pacific.</td>
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			<td style="width: 17.8607%; text-align: center; vertical-align: middle;">Information</td>
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<p>
	

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</p>
<h1>Problem</h1>
        <ul>
          <li>Description of the issue.</li>
          <li>Error message.</li>
          <li>Steps leading to the error message.</li>
        </ul>
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              <td style="text-align: center; vertical-align: middle;"><img alt="" style="width: auto;" src="[image URL]"></td>
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              <td>
                <ul>
                  <li>Screenshot of the error message with optional text.</li>
                </ul>
              </td>
            </tr>
          </tbody>
        </table>
<p>


<p>
        <h1>Cause</h1>
        <ul>
          <li>Description of what is causing the error\issue.</li>
        </ul>
        <p>
        

        </p>
        <h1>Estimated Troubleshooting Time</h1>
        <ul>
          <li>Estimated gauge to identify how long this troubleshooting article, typically, takes to complete.</li>
        </ul>
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        </p>
        <h1>Solution</h1>
        <ol>
          <li>Troubleshooting steps to validate/identify the error/issue.
          </li>
          <li>Troubleshooting steps to resolve the error/issue.
          </li>
          <li>Information what to do if the troubleshooting did not resolve the issue.
            <ul>
              <li>Escalation steps</li>
              <li>Open Ticket steps</li>
            </ul>
          </li>
        </ol>
        <p>
          

        </p>
        <h1>Ticket Logging Guide</h1>
        <ul>
          <li><strong>Subject:
</strong>
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                  <td>Provide the Customer with an example Subject to use or reference</td>
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          </li>
          <li style="font-weight: bold;"><strong>Description:</strong>
            <ul style="list-style-type: circle; font-weight: initial;">
              <li>Highlight important details to include for faster resolution.</li>
              <li>Provide examples of information to include.
              </li>
            </ul>
          </li>
          <li><img alt="Paperclip icon" src="https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMjM5OTI3NSwiZG9tYWluIjoic3dpbmVydG9uLmZyZXNoc2VydmljZS5jb20iLCJ0eXBlIjoxfQ.u_EdVzzGOGooWrdT0k4dtgTih9Agh_UuKrmd6v7WAuc" style="width: auto;" class="fr-fil fr-dib" data-id="1032399275"><strong>Attach a file:</strong>include if a picture or screenshot is needed or will aid with the resolution.
            <ul style="list-style-type: circle;">
              <li>Provide the customer with a reference reminder of what to include in the attachment (picture, screenshot, file, etc).</li>
            </ul>
          </li>
          <li><strong>Priority:</strong>(Suggest a Priority)</li>
          <li><strong>Issue:</strong>(Provide info to guide the customer)
            <ul>
              <li><strong>Category:</strong>(Provide info to guide the customer)
                <ul>
                  <li><strong>Specifics:</strong> (Provide info to guide the customer)</li>
                </ul>
              </li>
            </ul>
          </li>
        </ul>