Information Security
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Problem

• An Email address domain name is very similar to a real Swinerton email address.  
  • Swinertonco.com, swinertoncorp.com, swinerton-usa.com, swinertton.com 
• An Email that appears to be an official Swinerton email that has a “Caution! This message was sent from outside your organization.” 
• Examples: 

  “corp” added to the end of “swinerton”.  “co” added to the end of “swinerton”.  Bad Email Address @swinertoncorp.com @swinertonco.com

Cause

• A domain name was registered with a similar name that was used to send a potential fraudulent email opening lines of credit, requesting payment, and/or requesting a payment change.
  • Examples of references to this type of issue: 

    Email Domain Spoofing Email Typosquatting Email Domain Phishing

    Email Cybersquatting Email Domain Attack Email Trademark Infringement

Estimated Troubleshooting Time

• 5 Minutes. 

Solution

1. Gather the following information: 
   • Exact Email Address (copy and paste): 
   • Attach a copy of the original email with mail headers (if applicable) to the ticket. 
     • The original email is needed to investigate the information. 
   • Contact information for the first recipient of the email.
     
     
2. Open a ticket with the Service Desk to report the issue using the Swinerton Support Customer Portal.

Ticket Logging Guide

• Subject:
  

  Email Domain Name Trademark Infringement - (Name of Domain)  Email Address Spoofing - (Name of Domain)

• Description: 
  • Include the Email Address (copy and paste). 
  • Include any information that may help identify the impact of the issue."
    
    
• Attach a file: Attach a copy of the original email with mail headers (if applicable) to the ticket.
• Priority: Low 
• Issue: Cyber Security 
  • Category: Domain Infringement