Escalation Procedure for Integrations
Escalation Procedure for Integrations:
- Service Degradation or Intermittent Issues:
- Review the ticket. If resolution isn't feasible independently, seek assistance from a developer.
- Notify the Service Desk.
-
Contact Joe and Peter initially - call them and inform about the issue.
- They will Collaborate to create a Tracking Ticket.
- Tracking Ticket send the below email to BTech Leadership
- Relay information to Teams Chanel for Daily Trending Issues.
3. If the issue persists for an hour, escalate to Gobi.
4. If Gobi is unresponsive, escalate to Scott.
5. If Scott is unavailable, please inform Jack.
- Service Unavailability Problem:
- Notify all relevant parties/ Product Managers.
- Notify the Service Desk.
-
Contact Joe and Peter initially - call them and inform about the issue.
- They will Collaborate to create a Tracking Ticket.
- Tracking Ticket send the below email to BTech Leadership
- Relay information to Teams Chanel for Daily Trending Issues.
3. If the issue persists for an hour, escalate to Gobi.
4. If Gobi is unresponsive, escalate to Scott.
5. If Scott is unavailable, please inform Jack.
From Integration: Bhavya Mandadi, Karteek Sarvisetty