Entering Mobile Number in Workday

Entering your Mobile number in Workday will sync it as an option in Microsoft Teams - below is how to add it properly in Workday.

From the Workday Home page click on View All Apps or the Menu in the upper left-hand corner and locate the Personal Information app

1 - Click the Personal Information app

2 - In the next window you'll select "Contact Information" under the "Change" tab

3 - On the new page click the "Edit" button in the top left

4 - Once you're in the edit window, scroll down to the "Additional Phone" section and click "Add" - Be sure you're editing your "Work Contact Information" and not your "Home Contact Information".

Make sure you are not adding multiple mobile number
Primary phone number should always be your work desk number which is managed by B-Tech. (If you change your work desk number in Workday then it will be roll back to its original number). You cannot have more than one landline.
Additional Phone number - Mobile number will be the Additional phone number. Under additional phone number select Mobile and add your Mobile number as shown below. You can not have more than one mobile number you cannot select mobile number as your primary number.

5 - Select "Mobile" in the "Phone Device" dropdown and then fill in any information and click the "Check" in the top right when finished (You must set the visibility to "Public" for the information to sync to Teams)

6 - Click "Submit" in the bottom right once you're finished

7. This process (From 1 to 6) will add the Mobile number in Active directory/ Microsoft 365 using Integration. If you followed step 1 to 6 correctly you can see your Mobile number in Active directory and Microsoft 365, that means integration is working.

- Entering the mobile number in AD will be overwritten for Admin Employees.

Note: When a change is made in WD, it can take up to 40 - 50 minutes to reflect in AD (WD INT048 is scheduled to run every 30 min and Boomi integration is scheduled to run every 5 min). However, the built-in Microsoft sync takes up to 2-3 days for Outlook to display the update, whereas Teams can take up to 28 days.