Identifying Training Opportunity Tickets
Modified on: Mon, Oct 28 2024 12:12 PMBTech |
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Freshservice Information |
Overview
- In an effort to decrease the number of ticket submissions for issues where users either:
- Exhibit they have not been trained sufficiently
- Repetitively submit tickets for the same procedural problem
- The Apps-Service Desk team will begin adding a tag to relevant incidents in FreshService.
- The Applications Specialist (Stephanie Jakus) will be running monthly reports to record these items and follow up for further training.
- The new tag: Training Opportunity
- The new tag will be added to any applicable ticket for the following applications (at this time):
- BIM 360 (including BIM 360 Docs, BIM 360 Field, BIM 360 Glue, and BIM 360 mobile apps)
- CMiC / CMiC Mobile Field
- ExakTime Connect / ExakTime Mobile
- Labor Quantity App
- Power BI / Power BI Mobile
- Workday