Identifying Training Opportunity Tickets BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Information Overview In an effort to decrease the number of ticket submissions for issues where users either: Exhibit they have not been trained sufficiently Repetitively submit tickets for the same procedural problem The Apps-Service Desk team will begin adding a tag to relevant incidents in FreshService. The Applications Specialist (Stephanie Jakus) will be running monthly reports to record these items and follow up for further training. The new tag: Training Opportunity The new tag will be added to any applicable ticket for the following applications (at this time): BIM 360 (including BIM 360 Docs, BIM 360 Field, BIM 360 Glue, and BIM 360 mobile apps) CMiC / CMiC Mobile Field ExakTime Connect / ExakTime Mobile Labor Quantity App Power BI / Power BI Mobile Workday
