How to Submit a Ticket Using "Simon Says"
Modified on: Mon, Oct 28 2024 1:12 PMBTech |
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| Documentation Information |
- Open Notepad and Copy Text from the Simon Says Note.
- Open Email you want to use as ticket and Forward to Tech Support.
- Subject line should explain the issue (becomes ticket name).
- Subject line should explain the issue (becomes ticket name).
- Paste text from Notepad in the body of the email.
- Status and Office Location need to be updated.
- Click Send
- Check Freshservice to confirm the email was sent.