How to Merge Tickets
Modified on: Mon, Oct 28 2024 1:09 PMBTech |
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- Go into one of tickets and click the 3 dots > select Merge
- You can use the drop down to find the other ticket (I always change it to ID) > add the ticket # into the field
- When the ticket comes up, click the little plus icon
- Click the Primary icon to select the ticket you want to be the main one > click Continue
- Click Merge > Save and Merge