How to Merge Tickets BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Information Go into one of tickets and click the 3 dots > select Merge You can use the drop down to find the other ticket (I always change it to ID) > add the ticket # into the field When the ticket comes up, click the little plus icon Click the Primary icon to select the ticket you want to be the main one > click Continue Click Merge > Save and Merge