How to Create a Canned Response
Modified on: Mon, Oct 28 2024 1:13 PMBTech |
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| Documentation Information |
- Click the Admin icon/tab along the left-hand-side
- Click Canned Responses
- Click New Canned Response
- Add the Response Title
- Add your response Message
- Additional Options:
- Click on strong>Insert Placeholder to add fields from the ticket.
- The data will autofill from what is in the ticket
- Add an attachment
- Restrict or add other groups to make your response available to other Agents
- Click on strong>Insert Placeholder to add fields from the ticket.
- Additional Options:
- Click Save