How to Create a Canned Response BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Documentation Guides, 1000060395. Documentation Information Click the Admin icon/tab along the left-hand-side Click Canned Responses Click New Canned Response Add the Response Title Add your response MessageAdditional Options: Click on strong>Insert Placeholder to add fields from the ticket. The data will autofill from what is in the ticket Add an attachment Restrict or add other groups to make your response available to other Agents Click Save