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How to Add a Solution (Article) in Freshservice

Modified on: Mon, Oct 28 2024 12:01 PM
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Documentation Information


  1. Click on the Solutions icon along left margin.

  2. Click “Add New

  3. Select what you want to add:
    • Article
    • Folder
    • Category
    • Article from external URL




Add New ARTICLE

  1. Input the Article Title
    •  *check other Articles in the same folder and use the same naming convention. 
      • For example, Teams – How To Setup vs. Teams-how to Setup
  2. Write Article
  1. Category, use drop down to find the Category you want to add your article to
  2. Folder, select the folder you want to add your article to.
  3. At the bottom, you can add an attachment
  4. Optional: you can add Tags and Keywords
  5. Click Save



Format your Solution Article - click >HERE when you are ready to add content into your Article.

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