How to Add a Solution (Article) in Freshservice

Swinerton logo

BTech

BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific.

Freshservice Documentation Guides, 1000060395.

Documentation Information

Click on the Solutions icon along left margin.
Click “Add New”
Select what you want to add:
- Article
- Folder
- Category
- Article from external URL

Add New ARTICLE

Input the Article Title
- *check other Articles in the same folder and use the same naming convention.
  - For example, Teams – How To Setup vs. Teams-how to Setup
Write Article

Category, use drop down to find the Category you want to add your article to
Folder, select the folder you want to add your article to.
At the bottom, you can add an attachment
Optional: you can add Tags and Keywords
Click Save

Format your Solution Article - click >HERE when you are ready to add content into your Article.