How to Access and Update Canned Responses BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Documentation Guides, 1000060395. Documentation Information How to Access and Update Canned Responses in Fresh Service Click the Settings Icon on the left. Click on Canned Responses. Select the folder that the response would be located. Note: the Folder defaults to "Personal". Click the applicable response to view or update. Modify the response as needed and click Update.
