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	Freshservice Documentation Guides, 1000060395.
Documentation Information

Formatting the Content within Solution Articles

• Add content to the solution Article.
  • Type or Copy and Paste your content into the body of your Article.
• Formatting:
  • Main Heading
    • Header: Heading 1
    • Font: Freshservice Default Font*
    • Size: Freshservice Default Size*
  • Sub-Headings
    • Header: Heading 2, Heading 3, Heading 4
    • Font: Freshservice Default Font*
    • Size: Freshservice Default Size*

• The written instructions or steps come before screenshots or videos
• *When you copy and paste from an outside source, you will be prompted to "CLEAN" or "KEEP." 
  • We do not have a preference on the choice you make as both options require you to manually adjust and clean up information in some shape or form.
• CLEAN: Freshservice will scrub info and translate it into Fresh Service formatting
• KEEP: Freshservice will paste the information using the source formatting

Example:

How to Add Yourself to a Project in CMiC

1. (STEP 1:) Expand the “Communication Management” folder.
2. (STEP 2:) Click “Project PARTNER Directory”.
3. (STEP 3:) Click “The People Icon" for company 010, Swinerton Builders