Formatting Solution Articles BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Documentation Guides, 1000060395. Documentation Information Formatting the Content within Solution Articles Add content to the solution Article.Type or Copy and Paste your content into the body of your Article. Formatting: Main Heading Header: Heading 1 Font: Freshservice Default Font* Size: Freshservice Default Size* Sub-Headings Header: Heading 2, Heading 3, Heading 4 Font: Freshservice Default Font* Size: Freshservice Default Size* * The Default settings are managed at a system level within Freshservice. The written instructions or steps come before screenshots or videos *When you copy and paste from an outside source, you will be prompted to "CLEAN" or "KEEP." We do not have a preference on the choice you make as both options require you to manually adjust and clean up information in some shape or form. CLEAN: Freshservice will scrub info and translate it into Fresh Service formatting KEEP: Freshservice will paste the information using the source formatting Example: How to Add Yourself to a Project in CMiC (STEP 1:) Expand the “Communication Management” folder. (STEP 2:) Click “Project PARTNER Directory”. (STEP 3:) Click “The People Icon" for company 010, Swinerton Builders
