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Configuring Data exports in Power BI

Modified on: Mon, Oct 28 2024 12:05 PM
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  1. In Power BI, click on Get data and choose Web


  2. In the pop-up, paste the API URL copied from Freshservice. 
    • If the customer uses a Vanity URL, make sure the CNAME has been replaced with the default FS URL.

  3. Click OK

  4. In the next pop-up, Click on Basic from the left pane -> Enter the API key in the Username and click on connect..


  5. The data will be loaded into as a data set. We will now have click on Open as and choose the data to be displayed as a CSV Document.


  6. Power BI will now display the data in tables.
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