Configuring Data exports in Power BI BTech BTech Alerts & Notifications - Check this page for the latest information on emergencies and system outages. All times are Pacific. Freshservice Information In Power BI, click on Get data and choose Web In the pop-up, paste the API URL copied from Freshservice. If the customer uses a Vanity URL, make sure the CNAME has been replaced with the default FS URL. Click OK In the next pop-up, Click on Basic from the left pane -> Enter the API key in the Username and click on connect.. The data will be loaded into as a data set. We will now have click on Open as and choose the data to be displayed as a CSV Document. Power BI will now display the data in tables.