Workday Help

What is Workday Help?

Workday Help is a new application that uses Knowledge Management and Case Management to connect employees to informational articles and to internal experts for HR-related items.

How do I use Workday Help?

From your Workday home page, navigate to the menu and select the Help application. This will take you into the Help Center where you can browse the Knowledge Management Articles to find answers to questions that you have. You can also use the Search bar or Workday Assistant to locate articles that have the answers that you need. If you are not able to find answers in any of the articles, you can Create a Case that will route to an expert who can help you.

1. Global Navigation Menu – Access to the Help application. Takes you into the Help Center.

2. Find Answers– Contains the help articles you have access to.

3. Search – Enter your questions and find answers here.

4. Still Need Help?– Navigates you to the page where you create a case.

5. Create Case- Choose a Case Type and enter a Case Title and Detailed Description to route your case to a specialist.

6. Suggested Resources – Help articles will surface as you create your case that may be helpful to you.

7. Recent Cases– Displays your recent cases and links you to all cases you've ever created.

8. Workday Assistant – Workday’s Chat bot. Ask the bot your questions!