How to Clear Unanet Outlook Cache

Note: if you use Outlook for Web, you can use the ctrl + shift + del shortcut to pull up a window to clear browser history. From here, select clear your browser cookies and cache. If you are using the Outlook application, please follow the steps below.

Open an Email or event to view the Unanet CRM for Outlook side-panel open
Right-click within the empty light gray lower area of the Unanet CRM for Outlook side panel (If you are unable to login, you may right-click anywhere on the side panel while on the login page.)
Click on Inspect
Click on the Application tab

Note: you may need to expand the console if you do not see the "Application" tab, or access it from the overflow menu.

You will clear the cache in four places:

Clear Cache In Three Places Under Storage

Local Storage
1. In the left menu, navigate to Storage > Local Storage
2. Click the arrow to expand Local Storage
3. Right+click on the URL (https://...)
4. Select Clear
Session Storage
1. In the left menu, navigate to Storage > Session Storage
2. Click the arrow to expand Session Storage
3. Right+click on the URL (https://...)
4. Select Clear
Cookies
1. In the left menu, navigate to Storage > Cookies
2. Click the arrow to expand Cookies
3. Right+click on the URL (https://...)
4. Select Clear

Next, Clear Cache in Cache Storage

Cookies
1. In the left menu, navigate to Cache > Cache Storage
2. Right+click on Cache Storage
3. Select Refresh Caches

Close Outlook, then restart.

If this does not work for you,

Navigate to ADD-INS
Find Unanet CRM for Outlook
Click the ellipses
Select Get Started

or Remove the Add-in then re-add