The top ticket driver to the Service Desk is password resets.  This can be done on your own in most cases without opening a ticket and waiting for a tech's availability.  Please follow these instructions and if it does not help, please open a ticket:

https://support.swinerton.com/support/solutions/articles/1000039519-self-service-password-reset-instructions

Open a Ticket:  https://swinerton.freshservice.com/support/tickets/new

Please look to the Hot Issues folder for other Self Help opportunities!