Overview

A small subset of users have reported that external recipients are receiving strange characters in messages from Swinerton.

It is believed that the outbound message encoding setting in Outlook may be to blame. However, due to the limited number of impacted users, it is advised to manually adjust this setting on a per-user basis, as needed.

Process

1. From within Outlook, click File then Options

2. Click Advanced then scroll down to ‘International Options’

3. Check the box for “Automatically select encoding for outgoing messages” and set the ‘Preferred encoding for outgoing messages’ to Unicode (UTF-8)

4. Click Ok and restart Outlook