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	Category: PW Reset Instructions
Password Self-Service

Thank you for troubleshooting with our self-service tools! If, at anytime, any assistance is needed: Open a ticket with the Service Desk, Swinerton Support Customer Portal. Contact the Service Desk at 866-647-5200 For more information about the Service Desk, check out the Service Desk site.

Overview

• This process will outline how to change your password using the Self Service Password Reset website reset.swinerton.com.

If you are using a Mac, there are extra steps needed.  Please move to 1000058643 for Mac password reset instructions.

Self-service Password Reset requires that you have previously set up at least one Authentication Contact method with Microsoft Multi-Factor Authentication (MFA). You probably set these up already if you have Swinerton email on your mobile device. You can set up, view or make changes to your authentication contact information here: https://aka.ms/MFASetup.

• You can reset your password from any internet connected device, such as work/home computers or work/personal Android and Apple iOS mobile phones and tablets.
  • It does not need to be done on your Swinerton computer.
    
    
• If using a Swinerton computer, the new password may not be accepted when logging until you connect to a Swinerton network.
  
  
• Instructions: Follow the steps below to reset your password using Self-Service Password Reset:

Steps to Perform

1. Navigate to to reset.swinerton.com
   
   
2. Click Swinerton User Self-service Password Reset
   
   
   
3. Enter your Swinerton email address in Email or Username field.
   
   
4. Prove you are human by entering the letters from the captcha image in the bottom box.
   • Note: 
     • This step does not require capitalization.
     • If letters are unreadable, you can press the refresh icon   to get a different set of letters (recommended).
       
       
5. Click Next
   
   
   
6. Choose a contact method:
   • Email method:
     1. Click the option for Email my alternate email
     2. Click Email
        
        
        
   • Text method:
     1. Click the option for Text my mobile phone
     2. Input the Phone number in the Enter your phone number field
     3. Click Text
        
        
        
   • Call method:
     1. Click the option for Call my mobile phone or Call my office phone
     2. Input the Phone number in the Enter your phone number field
     3. Click Call
        
        
        
7. Check for the verification:
   • Call option: wait for a call from Microsoft that will provide you with a numerical code.
   • Text option: check for a text from Microsoft that will provide you with a numerical code. 
   • Email option: check your email account for an email sent by Microsoft that will provide you with a numerical code. 
     • You should have an email from msonlineservicesteam@microsoftonline.com that contains a verification code as shown below.
       
       
       
8. Enter the verification code from the call, text, or email.
   
   
9. Click Next
   
   
   
10. Enter a new password in the Enter new password field.
    
    
11. Enter the new password in the Confirm new password field.
    
    
12. Click Finish
    
    
    
    
13. If you are using a Mac, complete the steps found on 1000058643.

If using a Swinerton computer, the new password may not be accepted when logging until you connect to a Swinerton network. Your new password will work in all systems immediately if you are on Swinerton WiFi (SI_Users or SI_Jobsites), LAN Ethernet cable connection, or VPN. If you are on one of our Guest WiFi connections, simply use VPN to connect into network.

Requirements for creating a new password:

• Minimum Length is 14 characters.
• Must have at least one of the following: Upper Case Letter, Lower Case Letter, and Number or Special Character (!$%# etc.).
  • Examples: ArnoldrunningMan12, 12DaysofChristmas, B@ckTwoSquare1 are all acceptable passwords
• Change Frequency every 180 days.
• Cannot use any of the last 26 passwords.
• Cannot have 3 of the same character in a row.
  • Examples: Basketballlarry1 or Heavyhammer777
• 20 failed attempts will lock the account for 5 minutes.
  • This will allow for plenty of mistakes while keeping the password process more secure.
• Common words associated with our company are not allowed.
  • Examples: Swinerton, Builders, Password, SRE, SOLV,12345, Timberlab, American Laminators, etc.
• Your name, username, or personal information cannot be used in the password.
• Incremental changes are no longer allowed.
  • Example: Swinerton1 being changed to Swinerton2 or Football11 being changed to Football12

• Your new password will work in all systems immediately if you are on Swinerton WiFi (SI_Users or SI_Jobsites), LAN Ethernet cable connection, or VPN. 
• If you are on one of our Guest WiFi connections, simply use VPN to connect into network.